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SAP ISU CRM Functional Course Content

  • IS-Utility/CCS application components
  • Integration of IS-Utility/CCS with standard SAP system
  • Execution of the most important business processes
  • Customer information
  • Master data
  • Move-in/out handling
  • Device maintenance
  • Meter reading
  • Billing and invoicing
  • Energy data management
  • Contract accounts receivable and payable
  • Waste management
  • Regional structure
  • Scheduling
  • Commercial master data
  • Business partner
  • Contract account
  • Contract
  • Technical master data
  • Connection object
  • Connection
  • Premise
  • Installation
  • Point of delivery
  • Device
  • Equipment
  • Functional locations
  • Material
*SAP CRM Sales
*SAP CRM Marketing
*SAP CRM Service
Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
Process overview: utility contracts for residential customers, followup processes, and marketing for utilities
Middleware: general concepts
Middleware replication: integration of business partners and technical objects
Products in SAP CRM, master data templates in SAP IS-Utility
Replication of SAP CRM service contracts to SAP IS-Utility
Initial download
SAP IS-Utility contacts and SAP CRM activities
Configuration of Interaction Center WinClient in SAP CRM
Settings regarding marketing campaigns
Processes in IC WebClient, KAM Portal for commercial and industrial customers

SAP CRM Technical Course Content

I. Basics of SAP CRM Basic SAP GUI Navigation
Introduction to SAP CRM
CRM Functional Overview
Master Data
Transactional Data
II. Object Oriented ABAP ( OO ABAP )
Exceptions ( Class Level & Method Level )
Building Global Class
III. BSP ( Business Server Pages )
Page Flow Logic
MVC ( Model View Controller )
IV. CRM 2007 Web UI
Generic Interaction Layer ( Basics )
Business Object Layer
Presentation Layer
Simple Objects
UI Component Development and Enhancement Concepts
View Sets
Custom Controller
V. CRM 2007 Web UI .. ( Continued )
Navigation Links
Component Interface and Usage of Components
Cross Component Navigation
Editable Overview Pages
Form View
Table View
Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )
VI. CRM 2007 Web UI ..( Continued )
Component Set
Enhancement Set
Enhancement of Generic Interaction Layer Component
Component Enhancement Examples.
Global Data Context
Pop up Windows
UI Configuration
Transaction Launcher.
VII. Profitability Analysis Configuration
VIII. Easy Enhancement Workbench.
IX. Actions
X. BADI and Function Modules.
XI. Middleware
Introduction to CRM Architecture and Middleware
Connection to SAP Back-end system to as SAP CRM System
CRM Middleware / Administration Console
Messaging BDOC.
Initial Load
Delta Load
Request / Data Flow
Configuration & Monitoring
Custom Data Exchange between CRM and ECC

Student Say
I suggest ExpertSoft institute for all the students who are interested to learn SAP any module. I have attended SAP CRM Technical Training. The tutor is very good in knowledge transfer and also we have 24 hours lab facility. The tutors and all staff are user friendly, very responsive and they clarified all my doubts. They are providing mock interviews.
- Swathi Prakash

I am Ramesh from Bangalore. I have taken SAP ABAP online training from ExpertSoft. The course content is very well structured and well explained with connection with real time which is helped me to learn quickly.
Thank you for all the support. -