SAP ISU-CRM Online Training Best SAP ISU-CRM Training Institute

SAP ISU-CRM Online Training


1.Business drivers

  • Deregulated market environment creates new challenges for company to target and attract new customer groups.
  • Call Center capabilities are necessary to increase customer convenience through additional interaction channels.
  • Optimized support of the complete sales cycle eases daily business. Analytical capabilities enable to optimize the customer relationship to your most attractive customer group.
  • System integration reduces your TCO.

2.The SAP industry strategy for Utilities

  • Seamless integration of utility specific processes across system borders tailored to the needs of your customers.

3.Utility Industry Challenges Addressed by mySAP CRM

  • Interaction center solution
  • Provide integrated utility specific processes in the areas of marketing, sales, and service around customers
  • Increase customer convenience through additional interaction channels.
  • Enable valuable and long lasting customer relationships.

4. Opportunity management and sales methodology

  • Create opportunities, including sales methodology, to streamline complete sales cycle Provide an integrated view to all relevant sales data to sales agents.

5. Cross system contract management

  • Create and maintain utility contracts based on multiple information sources and products
  • Include sales, marketing, and analytical information

6. Quotation for utility contracts

  • Always quote the latest prices to your commercial and industrial, chain, and clustered customers
  • Calculate prices based on customers consumption behavior (load profiles), grid usage conditions, and sales costs

7. Key account manager portal

  • Provide an "easy-to-use" Web-based user interface to gather and manage all kinds of information for key account managers
  • Include information from various SAP and non-SAP systems in a highly personalized environment.