SAP CS(Customer Service) Online Training

ExpertSoft Trainings provides SAP CS Online Training with certified experienced IT professionals who has more then 10+ Years of real time experience. Our trainers has good training experience so that best quality output will be delivered. Our faculty is dedicated so that we can complete your course as per the schedule given

Daily/Weekly at your convenience. We also allow you to record the classes from your end so that you can refer the classes once again when ever is required.

We provide the Latest Version System Access with very good speed and 24*7 Support as well. We provide classes through online by using Gotomeeting and Webex Systems. We also give Interview support & Technical support. We satisfied 1000's of Customers from different location USA, UK, SINGAPORE, INDIA, SOUTH AFRICA, AUSTRALIA, NEW ZEALAND, DUBAI. We trouble shoot your problems while you are working we address your questions during the Online SAP CS Training even after the course completion.

After completion of your course we will help you to clear your interviews and also assist you to get certified on SAP Customer Service. We will give you 100% Satisfaction and We provide the best quality real time online training.

1) SAP Architecture

2) SAP Project Landscape

3) ASAP Methodology

4) Overview on Customer service

5) CS Integration with Other Modules

  • CS-SD Integration
  • CS-QM Integration
  • CS-FI Integration
  • CS-CO Integration
  • CS-PP Integration
  • CS-MM Integration
  • CS-HR Integration
  • CS-PS Integration

6) Organisational elements in Customer service

7) Master data in Customer service

  • Installed Base Management
  • Functional Location
  • Equipment
  • Serial Number Management
  • Work Centre
  • Cost Centre
  • Activity
  • Activity Pricing

8) Warranty & Types

9) Master warranty

10) Status Profiles

  • Status profiles in Service Notifications
  • Status profiles in Service orders

11) DIP Profile

  • Creation of DIP Profile
  • Characteristics
  • Material determination

12) Service Notification

  • Basic configurations
  • Shop papers
  • Catalogue Profile
  • Partner determination procedure
  • Field control in Notifications
  • Additional functions in Notification

13) Service Order

  • Basic configuration
  • Settings for Operations
  • Settings for Components
  • Planned cost & Actual cost
  • Settlement Profile
  • Item Categories
  • Advance Shipment

14) Outputs in Customer service Module

15) Copy controls in SD

16) Repair Procedure

17) Transaction types and Item categories

18) Counters

19) In-House Repair Process

  • Basic configuration
  • Under warranty & Beyond warranty scenarios
  • Action box functionality
  • Service order automation
  • Resource billing

20) Repair-At-Site Process

  • Basic configuration
  • Under warranty & Beyond warranty scenarios
  • Advance shipment process
  • Resource billing

21) Annual Maintenance Contract Process

  • Basic configuration
  • Maintenance plan and execution
  • Gantt chart

22) Equipment on Loan process

  • Basic configuration
  • Integration with SD

23) Sale of service process