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SAP ABAP Training
Leading SAP online training provider, SAP training tutorials and SAP training materials that explains step by step
with real time experts and projects.

SAP CS(Customer Service) Online Training

ExpertSoft Trainings provides SAP CS Online Training with certified experienced IT professionals who has more then 10+ Years of real time experience. Our trainers has good training experience so that best quality output will be delivered. Our faculty is dedicated so that we can complete your course as per the schedule given Daily/Weekly at your convenience. We also allow you to record the classes from your end so that you can refer the classes once again when ever is required.

We provide the Latest Version System Access with very good speed and 24*7 Support as well. We provide classes through online by using Gotomeeting and Webex Systems. We also give Interview support & Technical support. We satisfied 1000's of Customers from different location USA, UK, SINGAPORE, INDIA, SOUTH AFRICA, AUSTRALIA, NEW ZEALAND, DUBAI. We trouble shoot your problems while you are working we address your questions during the Online SAP CS Training even after the course completion.

After completion of your course we will help you to clear your interviews and also assist you to get certified on SAP Customer Service. We will give you 100% Satisfaction and We provide the best quality real time online training.

1) SAP Architecture

2) SAP Project Landscape

3) ASAP Methodology

4) Overview on Customer service

5) CS Integration with Other Modules

  • CS – SD Integration
  • CS – QM Integration
  • CS – FI Integration
  • CS – CO Integration
  • CS – PP Integration
  • CS – MM Integration
  • CS – HR Integration
  • CS – PS Integration


6) Organisational elements in Customer service

7)Master data in Customer service

  • Installed Base Management
  • Functional Location
  • Equipment
  • Serial Number Management
  • Work Centre
  • Cost Centre
  • Activity
  • Activity Pricing


8)Warranty & Types

9)Master warranty

10) Status Profiles

  • Status profiles in Service Notifications
  • Status profiles in Service orders


11) DIP Profile

  • Creation of DIP Profile
  • Characteristics
  • Material determination


12) Service Notification

  • Basic configurations
  • Shop papers
  • Catalogue Profile
  • Partner determination procedure
  • Field control in Notifications
  • Additional functions in Notification


13) Service Order

  • Basic configuration
  • Settings for Operations
  • Settings for Components
  • Planned cost & Actual cost
  • Settlement Profile
  • Item Categories
  • Advance Shipment


14) Outputs in Customer service Module

15) Copy controls in SD

16) Repair Procedure

17) Transaction types and Item categories

18) Counters

19) In-House Repair Process

  • Basic configuration
  • Under warranty & Beyond warranty scenarios
  • Action box functionality
  • Service order automation
  • Resource billing


20) Repair-At-Site Process

  • Basic configuration
  • Under warranty & Beyond warranty scenarios
  • Advance shipment process
  • Resource billing


21) Annual Maintenance Contract Process

  • Basic configuration
  • Maintenance plan and execution
  • Gantt chart


22) Equipment on Loan process

  • Basic configuration
  • Integration with SD


23) Sale of service process

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Student Say
I suggest ExpertSoft institute for all the students who are interested to learn SAP any module. I have attended SAP CRM Technical Training. The tutor is very good in knowledge transfer and also we have 24 hours lab facility. The tutors and all staff are user friendly, very responsive and they clarified all my doubts. They are providing mock interviews.
- Swathi Prakash

I am Ramesh from Bangalore. I have taken SAP ABAP online training from ExpertSoft. The course content is very well structured and well explained with connection with real time which is helped me to learn quickly.
Thank you for all the support. -
Ramesh