SAP ISU CRM Functional Course Content
  • IS-Utility/CCS application components
  • Integration of IS-Utility/CCS with standard SAP system
  • Execution of the most important business processes
  • Customer information
  • Master data
  • Move-in/out handling
  • Device maintenance
  • Meter reading
  • Billing and invoicing
  • Energy data management
  • Contract accounts receivable and payable
  • Waste management
  • Regional structure
  • Scheduling
  • Commercial master data
  • Business partner
  • Contract account
  • Contract
  • Technical master data
  • Connection object
  • Connection
  • Premise
  • Installation
  • Point of delivery
  • Device
  • Equipment
  • Functional locations
  • Material

SAP CRM Marketing
SAP CRM Service

Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)

Process overview: utility contracts for residential customers, followup processes, and marketing for utilities

Middleware: general concepts

Middleware replication: integration of business partners and technical objects

Products in SAP CRM, master data templates in SAP IS-Utility

Replication of SAP CRM service contracts to SAP IS-Utility

Initial download

SAP IS-Utility contacts and SAP CRM activities

Configuration of Interaction Center WinClient in SAP CRM

Settings regarding marketing campaigns

Processes in IC WebClient, KAM Portal for commercial and industrial customers

SAP CRM Technical Course Content

I. Basics of SAP CRM Basic SAP GUI Navigation

Introduction to SAP CRM

CRM Functional Overview

Master Data

Transactional Data

II. Object Oriented ABAP ( OO ABAP )







Exceptions ( Class Level & Method Level )

Building Global Class

III. BSP ( Business Server Pages )

Page Flow Logic

MVC ( Model View Controller )

IV. CRM 2007 Web UI

Generic Interaction Layer ( Basics )

Business Object Layer

Presentation Layer

Simple Objects

UI Component Development and Enhancement Concepts


View Sets

Custom Controller

V. CRM 2007 Web UI .. ( Continued )


Navigation Links

Component Interface and Usage of Components

Cross Component Navigation

Editable Overview Pages

Form View

Table View

Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

VI. CRM 2007 Web UI ..( Continued )

Component Set

Enhancement Set

Enhancement of Generic Interaction Layer Component

Component Enhancement Examples.

Global Data Context

Pop up Windows

UI Configuration

Transaction Launcher.

VII. Profitability Analysis Configuration
VIII. Easy Enhancement Workbench.
IX. Actions
X. BADI and Function Modules.
XI. Middleware

Introduction to CRM Architecture and Middleware

Connection to SAP Back-end system to as SAP CRM System

CRM Middleware / Administration Console

Messaging BDOC.

Initial Load

Delta Load

Request / Data Flow

Configuration & Monitoring

Custom Data Exchange between CRM and ECC

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