SAP ISU-CRM CONTENT

SAP ISU CRM Functional Course Content

  • IS-Utility/CCS application components
  • Integration of IS-Utility/CCS with standard SAP system
  • Execution of the most important business processes
  • Customer information
  • Master data
  • Move-in/out handling
  • Device maintenance
  • Meter reading
  • Billing and invoicing
  • Energy data management
  • Contract accounts receivable and payable
  • Waste management
  • Regional structure
  • Scheduling
  • Commercial master data
  • Business partner
  • Contract account
  • Contract
  • Technical master data
  • Connection object
  • Connection
  • Premise
  • Installation
  • Point of delivery
  • Device
  • Equipment
  • Functional locations
  • Material

SAP CRM Sales

SAP CRM Marketing

SAP CRM Service

  • Process overview: involved objects (SAP CRM/SAP IS-U/SAP BW)
  • Process overview: utility contracts for residential customers, followup processes, and marketing for utilities
  • Middleware: general concepts
  • Middleware replication: integration of business partners and technical objects
  • Products in SAP CRM, master data templates in SAP IS-Utility
  • Replication of SAP CRM service contracts to SAP IS-Utility
  • Initial download
  • SAP IS-Utility contacts and SAP CRM activities
  • Configuration of Interaction Center WinClient in SAP CRM
  • Settings regarding marketing campaigns
  • Processes in IC WebClient, KAM Portal for commercial and industrial customers

SAP CRM Technical Course Content

I. Basics of SAP CRM Basic SAP GUI Navigation

  • Introduction to SAP CRM
  • CRM Functional Overview
  • Master Data
  • Transactional Data

II. Object Oriented ABAP ( OO ABAP )

  • Classes
  • Methods
  • Inheritance
  • Polymorphism
  • Interfaces
  • Events
  • Exceptions ( Class Level & Method Level )
  • Building Global Class

III. BSP ( Business Server Pages )

  • Page Flow Logic
  • MVC ( Model View Controller )

IV. CRM 2007 Web UI

  • Generic Interaction Layer ( Basics )
  • Business Object Layer
  • Presentation Layer
  • Simple Objects
  • UI Component Development and Enhancement Concepts
  • Views
  • View Sets
  • Custom Controller

V. CRM 2007 Web UI .. ( Continued )

  • Window
  • Navigation Links
  • Component Interface and Usage of Components
  • Cross Component Navigation
  • Editable Overview Pages
  • Form View
  • Table View
  • Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

VI. CRM 2007 Web UI ..( Continued )

  • Component Set
  • Enhancement Set
  • Enhancement of Generic Interaction Layer Component
  • Component Enhancement Examples.
  • Global Data Context
  • Pop up Windows
  • UI Configuration
  • Transaction Launcher.

VII. Profitability Analysis Configuration

VIII. Easy Enhancement Workbench.

IX. Actions

X. BADI and Function Modules.

XI. Middleware

  • Introduction to CRM Architecture and Middleware
  • Connection to SAP Back-end system to as SAP CRM System
  • CRM Middleware / Administration Console
  • Messaging BDOC.
  • Initial Load
  • Delta Load
  • Request / Data Flow
  • Configuration & Monitoring
  • Custom Data Exchange between CRM and ECC